Frequently Asked Questions

I've been given a 'Ave Pa’anga Pau Voucher. How does it work?

The Ave Pa’anga Pau Vouchers that may be obtained from TDB on this website are a means by which a Customer can, by paying an NZ Dollar Amount to TDB, arrange for TDB to pay the corresponding Pa’anga Amount to a person’s bank account in
Tonga.

How do I register to buy a 'Ave Pa’anga Pau Voucher? Why do I have to do this?

a.     You can register with one of the following options

1.   Register with one of our affiliates in New Zealand
2.   RSEs can register in Tonga at TDB before they go to New Zealand
3.   Filling our "Ave Pa’anga Pau application form online and send to info@avepaanga.co.nz
4.   Or do it yourself online by selecting the “Sign Up” or “Get Started” button from this website and complete the registration.
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b.     You need to complete registration in order to create a secure account to enable to send money.

Where can the 'Ave Pa’anga Pau Voucher be used?

Can be used to send money from New Zealand to bank accounts in Tonga.

Are there any transactions for which the 'Ave Pa’anga Pau Voucher cannot be used?

Yes, you cannot use the Ave Pa’anga Voucher for amount over the limit of NZD 2,500 a day and NZD 25,000 a year

Why might a proposed 'Ave Pa’anga Pau Voucher be declined by TDB?

If the funds to pay for the Ave Pa’anga Pau Voucher are not transferred to TDB’s Kiwibank Account.

How can I check the balance - the value left on the 'Ave Pa’anga Pau Voucher?

At any time you can track the progress of your voucher through your secure web account. We will also send you notifications along each step of the process including receipt of your NZD funds and payment of the TOP Voucher.

Can I track my 'Ave Pa’anga Pau Voucher?

Yes, you can track by going to the Profile section and select the Voucher Purchases to view status of your Vouchers. This is also displayed on your dashboard page and we will send you notifications informing you of each step.

Are there any fees for using the 'Ave Pa’anga Pau Voucher ?

Yes. TDB charges a Commission for its services (which is included when calculating the NZD to TOP amount). However, registration is free.

Do I have to remember a PIN?

No, you don’t have to remember as the PIN can always be resend to your mobile by SMS or to your email.

Who can use the 'Ave Pa’anga Pau Voucher?

Anyone can apply for an account. Ave Pa’anga Pau Vouchers can be used by a Customer that TDB has verified the identity of the Customer to its satisfaction and in a manner that complies with TDB’s obligations under AML Laws.

Does the 'Ave Pa’anga Pau Voucher have an expiry date?

Yes, the voucher will expire the date stated on the Voucher Value Date but can be extended if requested.

May an agent outside TDB  add a surcharge to the purchase fee?

No.

What should I do if my 'Ave Pa’anga Pau Voucher is lost or stolen?

Report to the nearest TDB Branch or contact us by email to info@avepaanga.co.nz or call us.

What are the terms and conditions of using these 'Ave Pa’anga Pau Vouchers?

You can click here to access our terms and conditions.

What is your privacy policy?

You can click here to access our privacy policy.

How do I contact you if I have more questions?